At Newly Maid Cleaning, we want our clients to have the best experience possible from the time of booking up until their cleaning is completed.
In order to ensure a flawless relationship, clients will review and agree to our policies and procedures before a scheduled cleaning can commence.
Below is a brief look at some of our policies and a breakdown of how we price each job at the time of estimation.
Pricing
How it works
Jobs are priced based on the preferred cleaning, size, the state of the mess, commute, and any add-ons that the client may request.
Clients are required to pay a nonrefundable 50% deposit of their estimated total at the time of booking their cleaning.
Fees
+$10 fee will be charged for any extra large or extra messy rooms
Final payments include a sales tax
Discounts
First time booking: 10% OFF
Weekly cleanings: 10% OFF
Military discount: 10% OFF
Clients who refer friends that book with Newly Maid will receive a 10% discount on their next cleaning!
Policies & Procedures
Satisfaction Guarantee
Re-Cleans: If you are unsatisfied with the quality of your clean, contact us and we will assess your concern. If applicable, the problem area will be re-cleaned free of charge. A re-clean request must be reported within 3 days of the initial service date.
Refunds: If you are not satisfied by the re-clean and the Cleaner is at fault, a partial refund according to circumstances will be offered. Full refunds are not available.
Fees and Payments
Extra Service Fees: Client will be charged any fees as necessary for extra services the Cleaner is providing in order to work properly, such as picking up items, doing dishes, folding laundry, etc.
Payment: Payment for cleaning must be made the day of cleaning, due in the form of credit card pay, Cash, Zelle or Check. Failure to pay for cleaning on the day of service will result in a late fee of $10 per day until payment is made.
Cancellation
Rescheduling, skipping or canceling a clean: A written notice of any schedule change is required 24 hours before the scheduled clean. Cleaner will proceed to the scheduled job if a written notice via text is not provided. Clients will lose their 50% deposit for cancellations, skipping a scheduled clean, or if the Cleaner is denied access to the home upon arrival. Client may transfer their 50% deposit fee to a rescheduled clean if notice of needing to reschedule is provided to the Cleaner no later than 24 hours before the scheduled clean.
Pricing and Preference
Flat-rate pricing: A flat rate price will be charged for all services, however, the condition of your home is accounted for.
Price Increase: We reserve the right to raise any rate/price as needed. Clients will be notified in advance of any price increase. Bi-Annual price reviews are implemented.
Scheduling Preferences
Any specific date, time or cleaning tech request is not guaranteed, but we will accommodate to the best of our ability.
Avoiding Breakages
Fragile Items: Please relocate any fragile items to an area we won’t be cleaning, or let us know to skip that area entirely to prevent accidental damage.
Valuable or Sentimental Items: If you have any irreplaceable or highly sentimental items, please inform your cleaner in advance so extra care can be taken around them.
Unstable Items: Cleaners are not responsible for damage to items that are inherently unstable or improperly secured—such as loosely hung pictures, wobbly décor, or top-heavy items with inadequate support.
Addressing Breakages
Damage Report: If an item is accidentally damaged during a cleaning, the cleaner will collect the broken item to inform the client, acknowledging the incident.
Client Responsibility: The client must contact us within 7 days of the incident to request repair or replacement. A photo of the damaged item is required for documentation.
Assessment: Each claim will be reviewed to determine the item’s value and the cause of damage. If the damage is verified and determined to be due to cleaners' negligence, reimbursement will be issued.
Items may be reimbursed up to $100 per item.
If the replacement cost exceeds $100 or the damage requires an insurance claim, we will promptly file the claim and keep you informed throughout the process.
In some cases, we may opt to pay for a professional repair instead of replacing the item.
We always aim to handle accidents fairly and promptly.
Preparing For Your Clean
Home Access
If you don’t plan on being home when your cleaner arrives, be sure to provide an alternate form of entry or leave a door unlocked.
Be sure to have any driveways or walkways cleared for your cleaner to safely access your home.
Supplies
If there are any specific products or equipment you prefer we use, please let us know and leave them out for us to access.
Let your cleaning professional know in advance if you have any cleaning product sensitivities or allergies.
De-Clutter
Picking up any items on the floor and organizing any clutter can help your cleaner work more efficiently and effectively.
During a cleaning we will work around clutter as much as possible but may skip the area if it will interfere with cleaning properly.
Secure Fragile Items
Move any fragile, delicate or irreplaceable items from areas that we clean.
Inform your cleaning professional of areas holding items they should not clean.
Contact Us
Saturday
9am-3pm
Hours
Monday–Friday
8am-6pm
Phone
(512) 508-0629
Email
newlymaidcleaningco@gmail.com